Return Policy

Return & Refund Policy

At Novellyn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Period

You may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in original condition

The item must be in its original packaging

Proof of purchase (order number or receipt) is required

Non-Returnable Items

Certain items cannot be returned, including:

Personal care or hygiene products

Items marked as final sale

Gift cards

Return Process

To initiate a return:

Contact us at support@novellyn.com

Provide your order number and reason for return

Our team will provide return instructions

Do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a tracked shipping service

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method

Processing time: 5–10 business days

Damaged or Incorrect Items

If you receive a defective or wrong item, contact us within 7 days with photos, and we will arrange a replacement or full refund.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again

Contact your payment provider

Then contact us at Novelline.store@outlook.com