FAQ

Frequently Asked Questions

1. How long does shipping take?

Shipping usually takes:

Europe: 6–12 business days

USA: 7–15 business days

Delays may occur due to customs or high demand.

2. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.

3. How long does order processing take?

Orders are processed within 1–3 business days before shipment.

4. Do you ship internationally?

Yes, we ship to most countries, including Europe and the United States.

5. What payment methods do you accept?

We accept major payment methods such as:

Credit/Debit cards

Online payment gateways (depending on your location)

6. Can I cancel or modify my order?

Orders can only be modified or canceled within a short time after being placed. Contact us as soon as possible at support@novellyn.com.

7. What is your return policy?

You can request a return within 14 days of receiving your order. Items must be unused and in original packaging.

8. What if I receive a damaged or wrong item?

Please contact us within 7 days with photos of the issue. We will offer a replacement or a full refund.

9. Do I have to pay customs fees?

Depending on your country, customs duties or import taxes may apply. These are the responsibility of the customer.

10. What if my order is late?

If your order is delayed beyond the estimated delivery time, contact us and we will investigate with the carrier.

11. How can I contact support?

You can reach us at:

Novelline.store@outlook.com

We respond within 24–48 hours.